Shipping & Returns
Organa Kratom begins shipping kratom orders within 24hrs of payment being received. Organa Kratom ships packages Monday – Saturday. If your order is received before 2:00 pm EST it will ship the same day. If not your order will ship the following day.
Organa Kratom offers 2 options for shipping kratom:
(WE CURRENTLY ONLY SHIP WITHIN THE U.S.)
United States Postal Service Priority Mail. Estimated arrival of the package in the U.S. is 2-5 business days from shipment date.
United States Postal Service Express Mail. Estimated arrival of the package in the U.S. is 1-2 business days from shipment date.
Please keep in mind shipping times may vary slightly depending on your location.
Tracking numbers are provided for all shipments which can be tracked within 48 hours of receiving a tracking number. Please keep in mind once the package is with the postal service we are not responsible for any delays that may occur.
RETURNS & REFUNDS
Organa Kratom will accept returns under certain conditions:
If you are unhappy with your Organa product please contact our Support team: [email protected]
We strive to ensure every customer has an amazing experience with not only our products but our staff and will approve returns for refunds, exchanges and store credits on a case-by-case basis.
Being one of the few companies that lab test all of our products (VERY EXPENSIVE) to ensure you receive a clean and pure end product, we offer returns for refunds, exchanges and store credits on a case-by-case basis. We guarantee the purity of our powders however kratom is a subjective supplement and each variety / serving size will affect an individual differently than the next and may not always deliver the exact affect you were looking for. We hope you understand we want all of our customers to be happy with their purchase and will work with you to ensure you are.
If you wish to return your product, you must do so within 30 days of receiving the package and return with at least 75% of the product remaining. We will inspect the returned order to confirm it is in original condition and reserve the right to reject a return for exchange or store credit if the product is found to be tampered with.
Due to the nature of our products we are limited to, what we can accept deem-able for a refund, exchange or store credit. Please read all terms and conditions prior to ordering to make sure there are no misunderstandings. If you have questions regarding a specific situation please email our Support team at [email protected] It is also recommended that all Kratom users familiarize themselves with Kratom legality for their specific location. Please visit speciosa.org for any information or contact our team.
11954 Narcoossee Rd Ste 2 #110
Orlando, FL 32832
EMAIL: [email protected]