SHIPPING

Organa Kratom begins shipping kratom orders within 24hrs of payment being received. Organa Kratom ships packages Monday – Saturday.  If your order is received before 2:00 pm EST it will ship the same day. If not your order will ship the following day.

Organa Kratom offers 2 options for shipping kratom:

(WE CURRENTLY ONLY SHIP WITHIN THE U.S.)

United States Postal Service Priority Mail. Estimated arrival of the package in the U.S. is 3-5 business days from shipment date.

United States Postal Service Express Mail. Estimated arrival of the package in the U.S. is 1-2 business days from shipment date.

Please keep in mind shipping times may vary slightly depending on your location.

Tracking numbers are provided for all shipments which can be tracked within 48 hours of receiving a tracking number. Please keep in mind once the package is with the postal service we are not responsible for any delays that may occur.

RETURNS & REFUNDS

Organa Kratom will accept returns under certain conditions such as:

Wrong products being shipped. 

Products damaged during shipments. 

If you are unhappy with the quality of the product or wish to exchange for a different product, you must do so within 30 days and return with at least 75% of the product remaining. We will inspect the returned order to confirm it is in original condition and reserve the right to reject a return for exchange if the product is found to be tampered with. 

 

Organa Kratom will refund under certain conditions such as:

If the package is marked as returned to sender and never opened.

Not the products but if the package itself was not opened and it’s returned to sender within 30 days of receiving the product we will refund in full minus the cost of shipping. 

If you are unhappy with the quality of the product or wish to exchange for a different product, you must do so within 30 days and return with at least 75% of the product remaining. We will inspect the returned order to confirm it is in original condition and reserve the right to reject a refund if the product is found to be tampered with. 

Due to the nature of our products we are limited to, what we can accept deem-able for a return or refund. Please read all terms and conditions prior to ordering to make sure there are no misunderstandings. If you have questions regarding a specific situation please email our Support team at Support@OrganaKratom.com. It is also recommended that all Kratom users familiarize themselves with all things Kratom legality. Please visit speciosa.org for any information or contact our team. 

 

RETURN ADDRESS

11954 Narcoossee Rd Ste 2 #110
Orlando, FL 32832